What should I do if a family member has a gambling problem?

Start by approaching the situation with empathy. If it is difficult to handle on your own, you can contact jdyg via 24/7 Live Chat or at support@jdyg.wine to request that the player's account be placed under Self-Exclusion. All personal information will be kept confidential.

🛡️ 21+ • Responsible Gaming Policy

Play responsibly at jdyg

Gaming is meant to be fun. jdyg provides players with a full set of self-control tools, limits, and support channels.

Why do we have this policy?

jdyg puts the wellbeing of Myanmar players first when creating an enjoyable gaming experience. While gaming can be a relaxing way to earn extra income, it can become a hard-to-control problem for some players. That is why we always support responsible approaches to gaming.

Our goal is to help every player enjoy themselves safely. Gaming should not become a burden that affects your partner, family, or social relationships. If you notice warning signs in yourself, you can use the tools and support channels below right away.

21+ Policy — Only players aged 21 and above may open an account at jdyg. Playing underage is a breach of our terms and may result in account closure.

Self-control tools for players

Each tool we provide is designed to help players manage their own gaming.

Deposit Limit

You can set your own daily, weekly, or monthly deposit cap. The limit takes effect immediately, and if you want to remove it, the change will only apply after 24 hours.

Session Time Limit

You can set a target session length. When that time is reached, the system will send you a reminder and you can decide whether to continue playing.

Break from Play (Time-Out)

If you want a short break, you can choose a period from 24 hours up to 6 weeks to temporarily suspend your account. During the suspension, deposits and gameplay will not be available.

Self-Exclusion

If gaming has become a problem for you, you can use Self-Exclusion. Set a period from 6 months to 5 years to lock your account — it will not be reopened before that period ends.

Gaming History Review

Every player can check their deposits, withdrawals and play history at any time. A clear record helps with making responsible decisions.

24/7 Support Service

If you have any questions or concerns about your gaming, you can reach us immediately in Burmese through 24/7 Live Chat. We are here with our players.

Warning Signs of Problem Gambling

The following signs may indicate that problem gambling is starting to develop. If you notice any of these in yourself or someone close to you — a friend or family member — do not hesitate to seek help.

If any of the following applies to you, contact our support team immediately —

Continuing to play out of fear of losing money
Hiding the amount spent on gambling from family
Feeling sad, tense or angry when gambling less
Taking out loans or asking others for money to gamble
Gambling causing harm to work, school or family relationships
Continuing to play to try to win back money that was lost
Trying to stop gambling but being unable to

How to Use the Control Tools

Log in to your account

Find the "Responsible Gaming" menu

Inside the settings menu, find and enter the "Responsible Gaming" section.

Choose the tool that suits you

Deposit limit, play time limit or Time-Out — choose what you need and set the amount and duration.

Confirmed and takes effect immediately

Once confirmed, the restriction takes effect immediately. Please note that removing it may take up to 24 hours.

Contact us if you need help

If you cannot manage things through settings, contact our support team via 24/7 Live Chat. The support team will process Self-Exclusion for you immediately.

Healthy Gaming Habits

These are some basic habits we recommend to help keep gambling enjoyable. Following these guidelines will help you stay in control of your gambling.

Set a budget

Decide how much money you will spend before you play and only deposit that amount. When the budget is gone, stop — do not top up and keep playing.

Set a time limit before you play

Set a play time limit in advance and stop when it is up. Staring at a screen for many hours frequently can affect your health.

Do not play with a financial goal in mind

Treating gambling as a way to earn income is where problems begin. Play for fun — not to make money.

Do not play when you are not feeling well

Avoid depositing and playing when you are angry, sad, afraid or under the influence of alcohol. Your decision-making can get worse in those states.

Where to Get Help

jdyg puts players' wellbeing first. If you feel gambling has become a problem, or you want to close your account, contact our 24/7 support team —

Live Chat Service

Our support staff are ready to help you immediately via 24/7 Live Chat in Burmese. You can openly discuss any matter related to gambling.

Email Contact

If you would like to discuss things in more detail, you can email us at [email protected]. Your privacy will be protected throughout.

Privacy — Player communications and Self-Exclusion requests will be handled confidentially, and the player's dignity will be maintained.

Stay with players who gamble for fun

At jdyg you can stay in control of your gambling and enjoy it safely. If you have questions, read the FAQ or learn more about responsible gaming.

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Responsible Gaming — Questions & Answers

A deposit limit takes effect immediately after it is set. If you want to lower the limit, that change also takes effect immediately. However, if you want to increase the limit, there is a 24-hour waiting period before the change applies.

No. Until the Self-Exclusion period is over, your account cannot be reopened, and deposits and gameplay will not be possible. This policy exists to protect players, and we trust it will serve you well.

jdyg strictly prohibits anyone under 21 from playing. If underage play is detected, the account will be closed and any funds in the account, along with all related activity, may be forfeited.

Time-Out is a temporary suspension lasting from 24 hours up to 6 weeks, after which you can reopen your account. Self-Exclusion sets a longer period of 6 months to 5 years, and the account will not be reopened until that period ends. If you feel you have a problem, we recommend choosing Self-Exclusion.

Yes. Every player can view their deposit / withdrawal history, gaming history, and bonus history from their account at any time. These records can help you review your own playing patterns.

Start by approaching the situation with empathy. If it is difficult to handle on your own, you can contact jdyg via 24/7 Live Chat or at [email protected] to request that the player's account be placed under Self-Exclusion. All personal information will be kept confidential.