What promotional communications will jdyg send me?

If you agreed at registration, we may send you bonus news and service updates. If you no longer want these, you can request to opt out by contacting support@jdyg.wine, after which marketing communications will stop. Payment verification and account security communications cannot be opted out of — they are essential to the service.

Can I request that my personal information be deleted?

Yes. After you stop using the service and have no outstanding financial matters, you may request data deletion via support@jdyg.wine. However, some data may need to be retained due to financial reporting requirements or legal obligations, and we will clearly explain which data can be deleted and which cannot.

Privacy Protection Policy

jdyg Privacy Policy

Q: How do I correct my personal information if it is wrong?

Contact support@jdyg.wine, stating what needs to be corrected and what proof you can provide. For some corrections (for example, a name change), KYC documents such as a Myanmar National Registration Card may be required. Once the correction is confirmed, it will be processed as quickly as possible.

This page clearly explains how jdyg collects, uses, stores, and protects your personal information.

Last updated: 30 October 2026 Myanmar Language (Unicode) Protected with SSL encryption

1. Introduction and Purpose

Last updated: 30 October 2026

Protecting the personal information of players who use jdyg services is one of our core responsibilities. This Privacy Policy ("Policy") is intended to help any player who reads it understand what personal information is collected when using the jdyg website (https://jdyg.wine) and its related services, how that information is used, who it is shared with, and what rights you have.

By continuing to use this website, you confirm that you have read and agreed to the information in this policy. If you do not agree with any part of this policy, you must stop using the service.

This policy should be read together with jdyg's Terms and Conditions and Responsible Gaming Policy. While it does not conflict with them, please read all documents carefully.

1. Introduction and Purpose
2. Types of Information We Collect
3. How We Collect Information
4. Purpose of Using Your Information
5. Sharing with Third Parties
6. Cookies and Tracking
7. Data Security
8. Data Retention Period
9. Your Rights
10. Under 21 Policy
11. Policy Changes
12. Contact Us
Frequently Asked Questions (FAQ)

2. Types of Information We Collect

jdyg only collects information that is necessary to provide our services and keep player accounts secure.

Identity Information

The following information is collected during account registration and the verification process —

Full name
Date of birth (to confirm you are over 21+)
Address (for payment verification)
Myanmar National Registration Card number (if KYC is required)
Photo ID (for large cash withdrawals)

Contact Information

The following information is collected for communication and sending notifications —

Email address
Phone number (for payment verification)
KBZPay / Wave Money / AYA Pay / CB Pay registered phone number

This information is not shared with advertising companies without your consent.

Payment Information

For deposit and withdrawal transactions —

Payment method (KBZPay, Wave Money, AYA Pay, CB Pay, Bank Transfer)
Amount and date
Transaction reference number
Bank account number / name (for bank transfers)

jdyg does not store card numbers, CVV or PIN codes — these are stored only by the bank or payment platform processing the transaction.

Gaming Data and Activity Records

For service review and platform monitoring —

Gaming history (game type, play time, wins and losses)
Bonus and deposit / withdrawal records
Player gaming patterns (for responsible gaming purposes)
Login records (date, time, IP address)

Technical Information

For website performance monitoring and security —

IP address
Browser type and version
Operating system
Device used (phone, tablet, computer)
Pages visited
Session duration

Communication Records

To allow service quality review —

Live chat conversation records
Email correspondence records
Player submissions and complaints

Communication records are essential for resolving disputes and reviewing service quality, and will be retained for as long as permitted by law.

3. How We Collect Information

Information You Provide Directly

This includes information you submit in the following situations —

Information filled in on the account registration form
Documents submitted during the KYC (Know Your Customer) process
Payment information provided when making deposits and withdrawals
Information provided when contacting us via live chat and email
Player surveys (if you choose to participate)

Automatically collected information

When you visit the website, the server automatically records the following information —

IP address and browser information
Data from cookies and tracking pixels (see Section 6 for details)
Pages visited and time spent
Log files on the platform

4. Purpose of Using Your Information

jdyg uses the information collected only for the purposes listed below. It will not be used for any other purpose.

Account Management

Used to create, verify, and maintain player accounts, and to accurately display each player's game history.

Payment Processing

This information is essential for processing deposits, withdrawals, and bonus payments, and for preventing financial fraud.

Security and Fraud Prevention

Technical data is reviewed to prevent account breaches, financial fraud, and gameplay manipulation.

Service Improvement

Used to understand player behaviour and improve the overall platform experience.

Responsible Gaming

Helps monitor player behaviour in a measured way so we can provide support and set gaming limits where needed. You can read more on the Responsible Gaming page.

Communications and Notifications

Used to send players updates on bonuses and services they have opted into, and to notify them about the status of ongoing payments.

6. Cookies and Tracking

What are cookies?

Cookies are small data files stored in your browser when you visit a website. They allow the website to recognise you, save your preferences, and make your visit smoother.

Types of cookies used by jdyg

Essential Cookies — These cannot be disabled because they are required for keeping you logged in, maintaining your session, and running security checks.
Functional Cookies — Used to save your language preference, favourite games, and service preferences.
Analytics Cookies — Used to measure website performance and understand how players use the platform. These are not required for the service to work, so you can turn them off.

You can control Cookies from your browser's settings. However, please note that disabling essential Cookies may reduce the quality of some services.

7. Data Security

Technical Safeguards

jdyg uses the following technical measures to protect players' personal data —

SSL/TLS Encryption — All data transmitted between the website and server is encrypted via HTTPS.
Database Encryption — Players' personal information and payment records are stored in an encrypted database.
Access Control — Player data can only be accessed by jdyg staff who have a genuine need, and all access is logged.
Two-Factor Authentication — Player accounts can be protected with an additional layer of security verification.
Security Audits — The platform undergoes regular security checks and vulnerability patches.

No service can guarantee 100% security. You should change your account password regularly and never share it with third parties. If you notice any suspicious activity, report it immediately at [email protected].

8. Data Retention

jdyg will retain players' personal data for as long as necessary to provide the service, or for as long as required by law. After the service ends, data must be retained until any outstanding financial matters, legal cases, or financial compliance reviews are fully resolved.

Game Records — Retained for a minimum of several years
Payment Records — Retained in accordance with financial reporting requirements
KYC Documents — Retained for the period required under anti-money laundering policy
Communication Records — Retained for a defined period after the matter is closed
Marketing Data — Deleted immediately from the date the player opts out

9. Your Rights

As a jdyg player, you have the following rights regarding your personal data, and you may exercise them by contacting [email protected].

Right to Access

You can request to know what personal data jdyg holds about you, and we will send you a copy of the information you provided.

Right to Correction

If your personal data is inaccurate or incomplete, you can request a correction. Some corrections may require verification through a KYC check.

Right to Deletion

After the service ends, you can request deletion of your personal data provided there are no outstanding financial matters. Please note that data which must be retained by law cannot be deleted.

Right to Restrict and Object

You can request to stop marketing communications or to limit the collection of analytics data. Please understand that you cannot object to data collection that is strictly necessary.

How to Submit a Request

You can email any personal data request to [email protected]. We will endeavour to act within 30 days depending on the nature of the request, though complex cases may take longer. Please be aware that you may need to provide proof of identity so we can verify who you are.

10. Matters Relating to Under-21s

21+ Age Restriction

jdyg services are open to players aged 21 and above only. We do not knowingly collect or process personal data from anyone below this age. Players must complete a date-of-birth verification when registering an account.

If a KYC check finds that a player is under 21, their account will be closed immediately and any personal data collected will be deleted, except where retention is required by law.

If you find that your children or minors under your care are accessing the jdyg website, please notify us immediately at [email protected].

11. Policy Changes

jdyg may update this Privacy Policy when needed. If significant changes are made, players will be notified in advance at their registered email address. Continued use of the service after such notice is sent will be treated as acceptance of the updated policy.

The date of the latest policy update is shown at the top of this page and in the hero area — please check back regularly. Previous versions of this policy can be requested at [email protected].

12. Contact Details

Privacy Enquiries

For any questions about this Privacy Policy or any privacy-related requests, contact us at [email protected]. You can also reach jdyg's 24/7 Live Chat support directly in Myanmar language.

Email
[email protected]

Live Chat
24/7 support in Myanmar language

Our data protection team will review incoming requests and respond as quickly as possible, except where a matter requires more time.

Questions about data protection

No. jdyg does not sell, rent, or share players' personal information with third parties or advertising companies for any reason. Only limited data is sent to payment service providers and technology service providers as required to deliver the service, and data security agreements are in place with each of them.

Game records and payment records are kept for as long as you are actively using the service. After your account is closed, data that is required by financial and legal obligations will be retained, and deleted once those requirements no longer apply. Marketing data is deleted immediately on the day you opt out.

If you agreed at registration, we may send you bonus news and service updates. If you no longer want these, you can request to opt out by contacting [email protected], after which marketing communications will stop. Payment verification and account security communications cannot be opted out of — they are essential to the service.

Contact [email protected], stating what needs to be corrected and what proof you can provide. For some corrections (for example, a name change), KYC documents such as a Myanmar National Registration Card may be required. Once the correction is confirmed, it will be processed as quickly as possible.

No. jdyg processes payments primarily through KBZPay, Wave Money, AYA Pay, CB Pay, and bank transfers. These methods do not involve card numbers, CVV codes, or PINs — those details are exchanged only between the bank or payment platform and the player, and never enter jdyg's systems.

Yes. After you stop using the service and have no outstanding financial matters, you may request data deletion via [email protected]. However, some data may need to be retained due to financial reporting requirements or legal obligations, and we will clearly explain which data can be deleted and which cannot.

Analytics cookies and functional cookies can be turned off and you can continue using the service. However, please note that essential cookies are required for account login and session management — if these are disabled, you will need to log in again every visit and some parts of the service may not work properly.